PRIVACY POLICY

Little Polly Bear

1. Your Privacy

Little Polly Bear is committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect:

• Name, email address, billing and delivery address

• Order and personalisation details

• Payment information (processed securely; we do not store card details)

• Website usage data via cookies

3. How We Use Your Data

We use your information to:

• Process and fulfil orders

• Communicate with you about your purchase

• Handle returns or enquiries

• Improve our website and services

• Send marketing emails (only where you have opted in)

We process data under lawful bases including contract, consent, and legitimate interest.

4. Sharing Your Data

We do not sell or rent personal data.

Your data may be shared with trusted third parties such as payment processors, couriers, or production partners, solely for order fulfilment purposes.

5. Data Retention

We retain personal data only for as long as necessary:

• Order and financial records: up to 6 years

• Personalisation data: deleted once production is complete unless legally required

6. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw marketing consent at any time

• Lodge a complaint with the ICO

To exercise your rights, contact us at:
📧 shop@littlepollybear.com

7. Data Security

We use appropriate technical and organisational measures to protect your data. While no system is completely secure, we take all reasonable steps to safeguard your information.

8. Cookies

Our website uses cookies to improve functionality and analyse performance. You can disable cookies via your browser settings, although some features may not work correctly.

9. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available on our website.